Packages in Transit, lost, and Refunds: Some items may only be returned within 30 days of purchase.
STANDARD SHIPPING POLICY: 100% of orders are shipped within two business days. Orders placed over the weekend are shipped on Monday.
SAME DAY SHIPPING: Orders placed before 2pm, usually ship the same day. Larger Items will not be shipped the same day and shipping is based on carrier processing. EST should arrive within 3-7 business days (up to 14 Days on oversized items) Orders placed on Saturdays, Sundays or Holidays are shipped on the upcoming Monday or the first business day after the holiday.
PACKAGES: Are generally dispatched the same day. The primarily shipped method is USPS with tracking and drop-off with or without a signature, (Determined by Shipper). If you prefer delivery by USPS Priority with signature, then there will be an additional cost. Please select this option at checkout or contact us before choosing this method. Regardless of choice, you will be provided a tracking number for your carrier.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 20 business days for US orders and 31 business days for international orders (If applicable). We cannot take responsibility for delays caused by the carrier. PFOX will implement a trace, and if the package isn’t located within 7 days, we will ship a new product and/or issue a full refund.
SHIPPING FEES: All costs are listed at checkout, Include handling and packing fees, as well as shipping/postage costs and there are no additional costs. Contact us if you decide you want specific handling. Make sure to group your purchases together in one order, if possible to avoid separate shipping fees. PFOX will not group two distinct orders placed separately, unless a gift or other options are needed. Some additional shipping fees will apply for special handling orders. Your package will be dispatched under our guarantee and special care will be provided to all shipped items. (Padded and Well-Protected).
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order, if the address provided at checkout is incomplete or incorrect.
INTERNATIONAL CUSTOMS: Please be aware that delays may be imposed by your country’s customs clearance. Your Super is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer. Also, any duties, fees or taxes, that may be imposed at customs, are the buyer's responsibility, and not that of PFOX.
We can always be reached at: [email protected] for any additional questions.